Shipping Policy

Last updated: 19 June 2026

1) Order processing

• Processing days: Monday to Saturday.
• Orders placed late in the day, on Sundays, or during public holidays may be processed on the next business day.
• For some Cash on Delivery, or “COD”, orders, we may request confirmation before dispatch to reduce failed deliveries.

2) Delivery timelines

Estimated delivery: 1–3 business days

• Delivery within the UAE is typically completed within 1–3 business days after dispatch.
• Delivery timelines are estimates and may be affected by courier operations, traffic, weather, peak periods, public holidays, or access to remote areas.

2.1 Urgent or same-day delivery

Some orders may be eligible for same-day or next-day delivery depending on the time the order is placed, the delivery location, and courier availability.

If you require urgent delivery, please contact us through WhatsApp before or immediately after placing your order.

Urgent delivery may involve additional charges or may be available at no extra cost depending on the time and location. If an additional charge applies, we will confirm it with you before dispatch.

3) Shipping fees

• Standard delivery fee: AED 20. The fee displayed at checkout will apply to your order and may change in the future.
• Free shipping: available for orders above AED 500, where shown at checkout.

3.1 Remote areas and additional delivery charges

Certain remote locations may require additional courier charges, including some areas in Abu Dhabi’s Western Region or Al Dhafra.

If your delivery address is located within a remote or additional-charge zone, we will contact you before dispatch to confirm the extra delivery fee.

If you do not agree to the additional fee, you may cancel the order before dispatch where applicable.

4) Address requirements

To help avoid delivery delays, please provide complete and accurate shipping information, including:

• Your full name
• An active phone number that can be reached by the courier
• A complete delivery address, including the building or villa, street or area, apartment or unit where applicable, and city or emirate
• Any useful delivery instructions or notes, where necessary

4.1 P.O. Box addresses

Delivery to a P.O. Box may be possible if the courier can access it and you provide an active phone number for delivery coordination.

4.2 Address changes after ordering

Delivery-address changes are permitted only before courier collection.

Once an order has been handed to the courier, we may be unable to change the delivery address.

5) Delivery attempts, failed delivery, and re-delivery fees

• Delivery is typically attempted once.
• If delivery fails because the customer is unavailable, provides an incorrect address, cannot be contacted, or refuses the delivery, the next steps will be handled case by case depending on courier rules and the delivery location.
• Where re-delivery is required, the re-delivery fee must be paid by the customer.
• If the parcel is returned to us, we may hold it for a short period while attempting to arrange re-delivery.

5.1 Cancellation after failed delivery or return to sender

If an order is returned to us and you choose to cancel it, any refund that may be available can be reduced by the original delivery fee and any courier return or re-delivery costs that we incurred.

6) Order and shipment updates

We provide shipment-status updates where available.

A courier tracking link or tracking number may not always be available, depending on the courier or delivery service used.

7) Cash on Delivery

• Cash on Delivery may be available across the UAE, subject to courier support for the relevant delivery area.
• We may request confirmation before dispatching a COD order.
• If a COD order is refused or payment is not made upon delivery, the order will be treated as a failed-delivery or return-to-sender case.
• We may restrict future COD orders, or other orders, where there are repeated failed deliveries or refused COD shipments.

8) Lost parcels

If a courier confirms that a shipment has been lost in transit, we will work with the courier to investigate the matter.

Once the parcel is confirmed as lost, you may choose either a replacement shipment or a refund, subject to stock availability and verification.

9) Product handling — filament and resin

• Filament and resin should be stored properly because heat, humidity, direct sunlight, and unsuitable storage conditions can affect the material.
• Resin should be kept away from direct sunlight and stored according to the manufacturer’s instructions.
• If you notice leakage, damage, or another delivery-related issue, contact us within 7 days of delivery and provide photographs or videos where requested.

For further information about damaged or defective items, please refer to our Returns & Refunds Policy.

10) Risk of loss

Responsibility for the shipment, including the risk of loss, transfers to the customer upon successful delivery to the delivery address provided with the order.

11) Contact us

If you require help with an order or delivery, contact us and include your order number:

• Email: crolen3d@gmail.com
• WhatsApp: +971 50 792 7224

We aim to respond within 2 business days.

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Helpful links: Terms & Conditions  •  Privacy Policy  •  Returns & Refunds Policy  •  Shipping Policy