Privacy Policy

Last updated: 19 June 2026

1) Contact details — Data Controller

Business name: CROLEN For Online Selling
Registered in: Dubai, UAE
Operating from: Ajman, UAE
Email: crolen3d@gmail.com
WhatsApp/Phone: +971 50 792 7224

For privacy requests such as access, correction, or deletion, contacting us through WhatsApp or email is acceptable.

2) What personal data we collect

Depending on how you use the Website, we may collect:

• Identity and contact data: first name, last name, email address, and phone number.
• Delivery data: shipping address, including street or building, apartment or unit, city or emirate, and optional delivery notes.
• Account data: if you create an account, this may include your name, email, display name, password stored in encrypted or hashed form, and login or session information.
• Order and transaction data: items purchased, quantities, prices, discounts, order status, invoice or pro-forma details, and the payment method chosen.
• Communications: messages you send us through email, WhatsApp, or social media, including any related attachments.
• Reviews and submitted content: review ratings, review text, and the name shown publicly with a review. Your email address is not displayed publicly.
• Technical and usage data: IP address, device and browser information, pages viewed, approximate location derived from IP, and cookies or similar identifiers.

3) How we collect your data

• Directly from you when you place an order, create an account, submit a review, or contact us.
• Automatically through cookies and similar technologies when you browse the Website.
• From service providers that help us process payments, host the Website, or provide analytics, as explained in Section 6.

4) Why we use your personal data

We use personal data for the following purposes:

• Order processing and fulfilment: to confirm orders, prepare shipments, deliver orders within the UAE, and provide order updates.
• Payments and refunds: to process card, Apple Pay, Google Pay, bank transfer, or cash-on-delivery payments, and to handle refunds or chargebacks where applicable.
• Account management: to create and manage your account if you register.
• Customer support: to respond to inquiries and resolve issues, including through WhatsApp or email.
• Website operations and security: to prevent fraud, detect abuse, troubleshoot problems, and keep the Website secure.
• Analytics and improvement: to understand how visitors use the Website, including through Google Analytics, and to improve performance and user experience.
• Legal and compliance purposes: to maintain records and comply with applicable laws and legitimate requests from authorities.

5) Legal basis for processing

We process personal data when one or more of the following apply:

• Contract necessity: processing is required to perform our contract with you, including processing and delivering your order.
• Legitimate interests: processing is required to operate and protect our business, including fraud prevention and service improvement, where those interests are not overridden by your rights.
• Consent: where required, including for certain optional cookies or analytics. You may withdraw consent at any time where processing is based on consent.
• Legal obligation: where we must retain or disclose information to comply with the law.

6) Who we share personal data with

We do not sell your personal data. We may share it with the following service providers and partners:

6.1 Delivery and logistics partners

To deliver your order, we may share your name, phone number, delivery address, and order value with delivery partners, including where the order uses cash on delivery.

6.2 Payment service providers

If you pay by card, Apple Pay, or Google Pay, payments are processed through Stripe using a WooCommerce Stripe integration.

We typically receive payment confirmation and limited non-sensitive payment information, such as payment status, payment method type, and the final four digits of a card. Sensitive card details may be collected and transmitted directly to Stripe through low-risk payment integrations.

6.3 Website and infrastructure providers

• Hosting: Hostinger, including website hosting and related infrastructure such as CDN, caching, and SSL.
• Website platform and plugins: WordPress, WooCommerce, and related plugins such as invoice, packing-slip, security, and performance tools.

6.4 Analytics and performance tools

• Google Analytics for measuring Website usage.
• Google Search Console for search performance and indexing information.
• PageSpeed Insights for Website performance diagnostics.

We do not currently use Meta or Facebook Pixel, TikTok Pixel, Snapchat Pixel, or Google Ads conversion tracking.

6.5 Communications platforms

If you contact us through WhatsApp or social media platforms such as Instagram, TikTok, Facebook, or YouTube, your messages and any profile information shared with us may also be processed by those platforms under their own privacy policies.

7) International data transfers

Some service providers, including payment processors, analytics providers, hosting services, or CDN providers, may process or store personal data outside the UAE.

Where cross-border transfers occur, we take steps intended to ensure appropriate safeguards and lawful transfer mechanisms consistent with applicable UAE requirements.

8) Cookies and similar technologies

We use cookies and similar technologies to operate the Website and understand how it is used. Cookies are small files stored on your device.

Cookies may include:

• Strictly necessary cookies: required for core Website functions such as the shopping cart, checkout session, and account login.
• Preference cookies: used to remember certain settings, including “remember me” or saved review-form details where selected.
• Analytics cookies: used to understand how visitors use the Website, including through Google Analytics.

9) Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations. Retention periods may vary depending on the type of data and the purpose for which it is used.

10) Your rights — privacy requests

You may have rights under applicable UAE data-protection requirements, including rights to request information about processing, correction, deletion, restriction, or objection in certain circumstances.

You may also have the right to submit a complaint to the competent authority.

How to submit a request: Contact us at crolen3d@gmail.com or through WhatsApp at +971 50 792 7224.

Please include enough information for us to understand your request and verify your identity where necessary.

We aim to acknowledge your request within 2 business days and complete it as soon as reasonably possible, subject to verification and applicable legal requirements.

11) Security measures

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data.

These safeguards may include:

• HTTPS and SSL encryption for data transmitted to and from the Website.
• Access controls for administrative systems.
• Keeping WordPress and related plugins updated and using available security and performance configurations.
• Limiting access to customer information to what is necessary for business operations.

No method of internet transmission or electronic storage is completely secure. Please protect your account details and contact us if you suspect unauthorized account access.

12) Children

Our Website is intended for users aged 18 or older. We do not knowingly collect personal data from children.

If you believe a child has provided personal data to us, please contact us and we will take appropriate steps.

13) Marketing messages

We generally send transactional messages such as order confirmations, delivery updates, and customer-support responses.

We do not currently operate an email newsletter marketing programme through the Website.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Last updated” date shown at the top of this page.

Continued use of the Website after an update means you accept the revised Privacy Policy.

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Helpful links: Terms & Conditions  •  Privacy Policy  •  Returns & Refunds Policy  •  Shipping Policy

UAE Personal Data Protection Law reference: Federal Decree-Law No. 45 of 2021